Public Language
The Word Resident Does Not Mean the Same Thing as Citizen
Resident versus citizen describes different ties: one to a place, the other to a state. Learn how to read forms and…
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Public Language
Look closely at the words used to frame issues and choices.
Our point of view
Clarity begins with asking what a process does.
Public language can make a simple question feel distant. We slow it down, name the moving parts and leave room for readers to think for themselves.